Mandarin-Speaking Customer Service Representative (Live Chat) - Remote from Bali

Join BBell Malaysia Sdn Bhd as a Mandarin-Speaking Customer Service Representative and work remotely from the stunning locations of Bali, Indonesia! This is a unique opportunity to combine your professional growth with a tropical lifestyle while providing excellent customer service to our Mandarin-speaking clients. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a dynamic team dedicated to ensuring our clients have a seamless experience.

As a Mandarin-Speaking Customer Service Representative, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. You'll use tools like Zendesk, Slack, and Google Workspace to manage and track customer interactions efficiently. This role offers a competitive salary of MYR 3000 - 4500 per month, along with opportunities for professional development and a vibrant work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints in Mandarin, providing prompt and professional responses.
• Use Zendesk to manage and track customer interactions, ensuring all queries are resolved efficiently.
• Collaborate with the team using Slack to share information and coordinate efforts.
• Utilize Google Workspace for communication, document management, and project tracking.
• Maintain a high level of customer satisfaction by addressing concerns and providing excellent service.
• Stay updated with industry trends and best practices to continuously improve customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure all customer data is handled confidentially and in accordance with company policies.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both written and spoken.
• Proven experience in customer service, preferably in a remote or live chat environment.
• Experience using Zendesk and Google Workspace is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and meet tight deadlines.
• Experience in the e-commerce or retail industry is a plus.
• Basic understanding of English is beneficial.
• Flexible and adaptable to a remote work environment.

🛠️ Keahlian

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