Customer Retention Canvasser - Tuban

Astra Credit Companies is seeking a motivated Customer Retention Canvasser to join our team in Tuban, Jawa Timur. In this role, you will be responsible for direct selling, customer engagement, and ensuring high-quality applications for our multiguna products. You will conduct surveys and interviews to understand customer needs and preferences, and use this information to tailor our offerings. Our team in Tuban is known for its dedication and commitment to customer satisfaction, and we are looking for someone who shares these values.

As a Customer Retention Canvasser, you will be the face of Astra Credit Companies, building strong relationships with customers and ensuring their needs are met. You will work closely with our sales and customer service teams to provide a seamless experience for our customers. This role offers a unique opportunity to grow your career in the financial services industry, with access to training and development programs.

📋 Tanggung Jawab Pekerjaan

• Conduct surveys and interviews to understand customer needs and preferences.
• Develop and maintain strong relationships with customers to ensure their satisfaction.
• Assist in the application process for our multiguna products.
• Provide excellent customer service and support.
• Collaborate with sales and customer service teams to provide a seamless experience for customers.
• Use CRM software to manage customer interactions and data.
• Stay up-to-date with industry trends and best practices.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in sales or customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of CRM software, such as Salesforce or HubSpot.
• Understanding of the financial services industry is a plus.
• Ability to travel to customer locations as needed.
• Valid driver's license and reliable transportation.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

🛠️ Keahlian

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