Customer Service Representative - Financial Account (Remote in Bali)

Join TTEC, a global leader in customer experience solutions, as a Customer Service Representative for Financial Accounts and take your career to new heights while working remotely from the stunning island of Bali! This is your opportunity to be part of a dynamic team that delivers exceptional customer service to clients across various industries. In this role, you'll handle inquiries, resolve issues, and ensure customer satisfaction using tools like Zendesk and Salesforce.

TTEC has been a trusted name in customer experience for over 20 years, serving clients in banking, insurance, and telecom. With a commitment to innovation and employee development, TTEC offers a supportive and collaborative work environment. As a Customer Service Representative, you'll work closely with a team of professionals to provide top-notch support, all while enjoying the beautiful landscapes and culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to financial accounts, providing accurate and timely responses.
• Resolve customer issues using Zendesk and Salesforce, ensuring a high level of customer satisfaction.
• Assist in the onboarding and offboarding processes for new and existing customers.
• Maintain detailed records of customer interactions and update relevant databases.
• Collaborate with the team to improve customer service processes and identify areas for enhancement.
• Participate in training sessions and continuous learning to stay updated with industry best practices.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a financial or banking environment.
• Proficient in using Zendesk and Salesforce for customer service operations.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid SIM card for remote work in Bali.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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