Captain Team Service Manager (TSM) - Luxury Hospitality in Bali

Join Champ Resto Indonesia as a Captain Team Service Manager (TSM) in the heart of Bali’s vibrant hospitality scene! This is your opportunity to lead a dynamic team in delivering world-class service at one of Denpasar Barat’s most prestigious dining establishment. As a Captain TSM, you’ll be the backbone of our service team, ensuring every guest experiences exceptional hospitality. With a strong focus on team leadership and service excellence, you’ll play a pivotal role in maintaining our reputation as a luxury hospitality destination.

At Champ Resto Indonesia, we pride ourselves on creating unforgettable dining experiences. Our Denpasar Barat location is renowned for its elegant ambiance and impeccable service. As a Captain TSM, you’ll have the chance to work in a high-energy environment where your leadership skills will be put to the test daily. You’ll be responsible for training and mentoring your team to ensure they meet and exceed our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Service Managers to ensure consistent delivery of exceptional service standards.
• Oversee daily operations, including staff scheduling, performance monitoring, and quality assurance.
• Train and develop team members to enhance their service skills and knowledge.
• Resolve customer complaints and ensure guest satisfaction through effective communication and problem-solving.
• Monitor and report on service performance metrics to identify areas for improvement.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Collaborate with other departments to ensure seamless guest experiences.
• Participate in staff meetings and training sessions to share best practices and maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in a leadership role within the hospitality industry, preferably in a luxury setting.
• Proven track record of successfully managing and developing service teams.
• Strong knowledge of service standards, protocols, and quality assurance practices.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Experience with POS systems, such as Micros, is a plus.
• Hold a relevant certification in hospitality management or a related field.

🛠️ Keahlian

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